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Sashka Co. Bracelets

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Sashka Co. Bracelets Help Center

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Account

How can I get my rewards points reinstated if they were taken by mistake?

Is it possible to merge order histories and rewards from two separate accounts?

My reward points have expired, can I get them back?

Rewards

How can I check the status of my monthly club order?

How do I manage my monthly bracelet subscription?

What do I do if my card is declined for my subscription?

Does the bracelet subscription allow for color suggestions?

Free Shipping

How do I join your club?

Subscription

I didn't receive everything I ordered.

I received the wrong / incorrect item(s).

I need to change my address.

I need to cancel an order.

Package damaged.

How can I change the size of an item in my order?

How do I exchange or return an item?

Do you offer Fundraising?

Order Issues

I have not received my order, what can I do?

How can I track my order once it's been shipped?

What should I do if my package is delayed?

What should I do if my order is marked as delivered but I haven't received it?

Order Tracking

How do I know my size?

Are the anklets safe to wear in water?

Can I request additional story cards to be included with my order?

Do you accept customer design requests for bracelets?

Cleaning Bracelet

Can I request to be notified when an item is back in stock?

I can't find a bracelet I want.

Product Information

Why can't I order using a discount code?

What do I do if my shopping cart or checkout process is not working correctly?

How do you remove shipping protection?

How do I use a discount code when checking out?

Do you offer gift cards?

Ordering & Payments

My bracelet has a string sticking out.

My bracelet is broken.

What should I do if I received an incorrect or defective item?

My bracelet fits to tight and snug around my wrist.

Product Issues

How can I become an Ambassador or Affiliate for Sashka Co?

Can I promote your products as an ambassador on my social media?

Ambassador

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