Order Issues

I didn't receive everything I ordered.

Please let us know which items you're missing, and we will correct the issue asap.

I received the wrong / incorrect item(s).

Please send us an image of the item(s) you received, and we can make this right asap. To send an image open the Help Center found in our main menu. Click contact us and attach the image. We will resolve the issue asap.

I need to change my address.

In the event that there is an issue with your order details, such as an incorrect shipping address, please contact us immediately. We'll make the necessary corrections to ensure that your order is delivered to the correct location.

I need to cancel an order.

If you'd like to cancel an order or apply a discount code to your order, please contact us inside the Help Center.

Package damaged.

We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. We'd like to make this right asap! Can you please send us a ph

How can I change the size of an item in my order?

If you need to change the size of an item after placing your order, we're here to help! Whether it's modifying the size from extended to original, or vice versa, we can make the switch for you. It's important to note that these changes will not be re

How do I exchange or return an item?

We offer fast easy exchanges/returns on all orders placed within 30 days. Visit our Help Center homepage in the main menu to start your exchange/return.

Do you offer Fundraising?

Yes, we offer special discounts for fundraisers. You can use the provided discount code for 70% off, there is a special code that gives you a discount plus extra items like bags and story cards with a minimum purchase of $200. Enter Code: FUNDRAISER