How do I exchange or return an item?Updated 8 months ago
We offer fast easy exchanges/returns on all orders placed within 30 days.
Please note that all orders placed with a discount code or during a promotion are available for exchange only.
All sales are final on Mystery Bracelets and Monthly Club Bracelets.
If your return or exchange is related to a size issue, here's some helpful information:
- You can make a small bracelet as large as you'd like. It won't break, and if it does, we'll replace it free of charge.
- You can pull and stretch them to any size you'd like without worrying about breakage.
- If you make it larger than you'd like, just place it in warm water, and it will shrink back to its smallest size.
- If you received the wrong size, we can quickly exchange it for the correct size.
Visit our Help Center homepage in the main menu to start your exchange/return.