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Sashka Co. Bracelets

<p>You can track your order on the <strong>Help Center Homepage&#xA0;</strong>found in our main menu. If your tracking is not updating or it has been more than 10 days since your order shipped, please <a href="https://sashkaco.com/pages/contact-us">contact us.</a></p>

You can track your order on the Help Center Homepage found in our main menu. If your tracking is not updating or it has been more than 10 days since your order shipped, please contact us.

What should I do if my package is delayed?

Order Tracking

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How can I be removed from text messages?

How do I report fraudulent charges on my account?

How can I get assistance with website account or login issues?

How can I view my past orders?

Contact Us

Account

How can I get my rewards points reinstated if they were taken by mistake?

Is it possible to merge order histories and rewards from two separate accounts?

My reward points have expired, can I get them back?

Rewards

How can I check the status of my monthly club order?

How do I manage my monthly bracelet subscription?

What do I do if my card is declined for my subscription?

Does the bracelet subscription allow for color suggestions?

Free Shipping

How do I join your club?

Subscription

I didn't receive everything I ordered.

I received the wrong / incorrect item(s).

I need to change my address.

I need to cancel an order.

Package damaged.

How can I change the size of an item in my order?

How do I exchange or return an item?

Do you offer Fundraising?

Order Issues

I have not received my order, what can I do?

How can I track my order once it's been shipped?

What should I do if my order is marked as delivered but I haven't received it?

How do I know my size?

Are the anklets safe to wear in water?

Can I request additional story cards to be included with my order?

Do you accept customer design requests for bracelets?

Cleaning Bracelet

Can I request to be notified when an item is back in stock?

I can't find a bracelet I want.

Product Information

Why can't I order using a discount code?

What do I do if my shopping cart or checkout process is not working correctly?

How do you remove shipping protection?

How do I use a discount code when checking out?

Do you offer gift cards?

Ordering & Payments

My bracelet has a string sticking out.

My bracelet is broken.

What should I do if I received an incorrect or defective item?

My bracelet fits to tight and snug around my wrist.

Product Issues

How can I become an Ambassador or Affiliate for Sashka Co?

Can I promote your products as an ambassador on my social media?

Ambassador

What should I do if my package is delayed?Updated 8 months ago