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What should I do if my order is marked as delivered but I haven't received it?Updated 8 months ago

If your package is indicated as 'delivered' but you haven't received it, please first confirm your address with us. It's not uncommon for packages to be marked as delivered prior to their actual arrival. In scenarios where community mailboxes are used, it's possible that the package may have been misdelivered. We recommend checking with your local post office, in case the tracking shows delivery but it hasn't been dropped off yet. However, if after 24 hours your order still hasn't arrived, let us know so that we can take further action to correct the situation.

Please note that USPS shipments may experience delays, especially during holidays, but rest assured that once your package is scanned by USPS, the tracking information will update.

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