We're here to help! Sometimes our email responses go to JUNK or SPAM :( We always respond within 24 hours so if you haven't heard anything back from us, check your JUNK folder or Text Us at 30717. You can also message us on Facebook https://www.facebook.com/SashkaStyle

Sashka Co. Bracelets

<p>If you are unable to add items to your cart or complete the checkout process, we suggest clearing your cache/cookies or ensuring you are logged into your account before proceeding. If problems persist, please <a href="https://sashkaco.com/pages/contact-us">contact us</a> for further assistance.</p>

If you are unable to add items to your cart or complete the checkout process, we suggest clearing your cache/cookies or ensuring you are logged into your account before proceeding. If problems persist, please contact us for further assistance.

What do I do if my shopping cart or checkout process is not working correctly?

Ordering & Payments

Unsubscribe

How can I be removed from text messages?

How do I report fraudulent charges on my account?

How can I get assistance with website account or login issues?

How can I view my past orders?

Contact Us

Account

How can I get my rewards points reinstated if they were taken by mistake?

Is it possible to merge order histories and rewards from two separate accounts?

My reward points have expired, can I get them back?

Rewards

How can I check the status of my monthly club order?

How do I manage my monthly bracelet subscription?

What do I do if my card is declined for my subscription?

Does the bracelet subscription allow for color suggestions?

Free Shipping

How do I join your club?

Subscription

I didn't receive everything I ordered.

I received the wrong / incorrect item(s).

I need to change my address.

I need to cancel an order.

Package damaged.

How can I change the size of an item in my order?

How do I exchange or return an item?

Do you offer Fundraising?

Order Issues

I have not received my order, what can I do?

How can I track my order once it's been shipped?

What should I do if my package is delayed?

What should I do if my order is marked as delivered but I haven't received it?

Order Tracking

How do I know my size?

Are the anklets safe to wear in water?

Can I request additional story cards to be included with my order?

Do you accept customer design requests for bracelets?

Cleaning Bracelet

Can I request to be notified when an item is back in stock?

I can't find a bracelet I want.

Product Information

Why can't I order using a discount code?

How do you remove shipping protection?

How do I use a discount code when checking out?

Do you offer gift cards?

My bracelet has a string sticking out.

My bracelet is broken.

What should I do if I received an incorrect or defective item?

My bracelet fits to tight and snug around my wrist.

Product Issues

How can I become an Ambassador or Affiliate for Sashka Co?

Can I promote your products as an ambassador on my social media?

Ambassador

What do I do if my shopping cart or checkout process is not working correctly?Updated 8 months ago