We're here to help! Sometimes our email responses go to JUNK or SPAM :( We always respond within 24 hours so if you haven't heard anything back from us, check your JUNK folder or Text Us at 30717. You can also message us on Facebook https://www.facebook.com/SashkaStyle

Sashka Co. Bracelets

<p>If you notice fraudulent charges on your account related to a purchase from our shop, please <a href="https://sashkaco.gorgias.help/en-US/contact">send us a screenshot</a> of the transaction as soon as possible. Our team will escalate the issue for immediate attention to resolve the matter.</p>

If you notice fraudulent charges on your account related to a purchase from our shop, please send us a screenshot of the transaction as soon as possible. Our team will escalate the issue for immediate attention to resolve the matter.

How do I report fraudulent charges on my account?

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How can I view my past orders?

Contact Us

How can I get my rewards points reinstated if they were taken by mistake?

Is it possible to merge order histories and rewards from two separate accounts?

My reward points have expired, can I get them back?

Rewards

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How do I manage my monthly bracelet subscription?

What do I do if my card is declined for my subscription?

Does the bracelet subscription allow for color suggestions?

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I didn't receive everything I ordered.

I received the wrong / incorrect item(s).

I need to change my address.

I need to cancel an order.

Package damaged.

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How do I exchange or return an item?

Do you offer Fundraising?

Order Issues

I have not received my order, what can I do?

How can I track my order once it's been shipped?

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What should I do if my order is marked as delivered but I haven't received it?

Order Tracking

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Are the anklets safe to wear in water?

Can I request additional story cards to be included with my order?

Do you accept customer design requests for bracelets?

Cleaning Bracelet

Can I request to be notified when an item is back in stock?

I can't find a bracelet I want.

Product Information

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What do I do if my shopping cart or checkout process is not working correctly?

How do you remove shipping protection?

How do I use a discount code when checking out?

Do you offer gift cards?

Ordering & Payments

My bracelet has a string sticking out.

My bracelet is broken.

What should I do if I received an incorrect or defective item?

My bracelet fits to tight and snug around my wrist.

Product Issues

How can I become an Ambassador or Affiliate for Sashka Co?

Can I promote your products as an ambassador on my social media?

Ambassador

How do I report fraudulent charges on my account?Updated 8 months ago