We're here to help! Sometimes our email responses go to JUNK or SPAM :( We always respond within 24 hours so if you haven't heard anything back from us, check your JUNK folder or Text Us at 30717. You can also message us on Facebook https://www.facebook.com/SashkaStyle

Sashka Co. Bracelets

Our bracelets are indeed water-resistant! You can wear them in the shower, pool, and ocean but to ensure their longevity, we recommend limiting their exposure to water.&#xA0;Some of our customers have found that using a mild soap and warm water helps clean the item. For tougher areas to clean, our customers have found that using a small brush (ie: toothbrush) can help clean between the beads to release built-up dirt, etc. We recommend scrubbing the item lightly to avoid any color fading.&#xA0;Please let us know how this helps clean your item! Feel free to contact us back if you have any questions! We&apos;re here to help!&#xA0;

Our bracelets are indeed water-resistant! You can wear them in the shower, pool, and ocean but to ensure their longevity, we recommend limiting their exposure to water. Some of our customers have found that using a mild soap and warm water helps clea

Cleaning Bracelet

Product Information

Unsubscribe

How can I be removed from text messages?

How do I report fraudulent charges on my account?

How can I get assistance with website account or login issues?

How can I view my past orders?

Contact Us

Account

How can I get my rewards points reinstated if they were taken by mistake?

Is it possible to merge order histories and rewards from two separate accounts?

My reward points have expired, can I get them back?

Rewards

How can I check the status of my monthly club order?

How do I manage my monthly bracelet subscription?

What do I do if my card is declined for my subscription?

Does the bracelet subscription allow for color suggestions?

Free Shipping

How do I join your club?

Subscription

I didn't receive everything I ordered.

I received the wrong / incorrect item(s).

I need to change my address.

I need to cancel an order.

Package damaged.

How can I change the size of an item in my order?

How do I exchange or return an item?

Do you offer Fundraising?

Order Issues

I have not received my order, what can I do?

How can I track my order once it's been shipped?

What should I do if my package is delayed?

What should I do if my order is marked as delivered but I haven't received it?

Order Tracking

How do I know my size?

Are the anklets safe to wear in water?

Can I request additional story cards to be included with my order?

Do you accept customer design requests for bracelets?

Can I request to be notified when an item is back in stock?

I can't find a bracelet I want.

Why can't I order using a discount code?

What do I do if my shopping cart or checkout process is not working correctly?

How do you remove shipping protection?

How do I use a discount code when checking out?

Do you offer gift cards?

Ordering & Payments

My bracelet has a string sticking out.

My bracelet is broken.

What should I do if I received an incorrect or defective item?

My bracelet fits to tight and snug around my wrist.

Product Issues

How can I become an Ambassador or Affiliate for Sashka Co?

Can I promote your products as an ambassador on my social media?

Ambassador

Cleaning BraceletUpdated 8 months ago